At Jaslen Make, we are committed to delivering your DIY crafting essentials quickly, safely, and efficiently. Please review our shipping policy below to understand how we handle your orders.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. Once processed, your order will be dispatched for delivery. Orders placed on weekends or public holidays will be processed the next business day.
2. Payment Method
We currently offer Cash on Delivery (COD) as our sole payment method. Please ensure that someone is available at your delivery address to receive and pay for the order in full.
3. Delivery Time
Delivery typically takes 3–7 business days, depending on your location. Please note that delivery times may vary during peak seasons, promotional periods, or due to unforeseen delays such as weather or logistical issues.
4. Delivery Areas
We deliver to most regions. If your location falls outside our delivery coverage, we will contact you directly to discuss possible alternatives.
5. Delivery Instructions
Please provide accurate shipping details and any specific instructions to ensure smooth delivery. If the delivery attempt fails due to incorrect information or unavailability at the address, a re-delivery may be scheduled.
6. Damaged or Missing Items
If your package arrives damaged or with missing items, please notify us within 48 hours of delivery. Provide photos and order details so we can investigate and resolve the issue promptly.
7. Contact Us
For any questions regarding your order or delivery status, feel free to reach out to us at [email protected].