Return and Refunds

At Jaslen Make, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns
You may request a return if:

• The item you received is defective or damaged

• You received the wrong item

• The product does not match the description

To be eligible for a return:

• The request must be made within 3 days of receiving the item

• The item must be unused, in its original packaging, and in the same condition as received

2. How to Request a Return
To initiate a return, please contact us with your order number, a brief description of the issue, and clear photos if applicable. Our team will review your request and provide instructions on how to proceed.

3. Return Approval and Process
Once your return is approved, you will be informed of the pickup or return procedure. Returned items will be inspected upon receipt to confirm eligibility.

4. Refunds
As we only accept Cash on Delivery, refunds will be issued as either:

• A replacement item

• A voucher or discount for future purchases
  Cash refunds are not available due to the nature of our payment method.

5. Non-Returnable Items
Certain items may not be eligible for return, including:

• Customized or personalized products

• Items marked as final sale or clearance

6. Contact Us
If you have any questions about your return or refund, please get in touch through our contact us at [email protected].